How can we help you?
Find answers to your questions about our printing services
Browse Help Topics
Ordering & Quotes
Learn how to place orders and request quotes
Payment & Billing
Payment methods, invoices, and refund policies
Printing & Production
Information about our printing processes and capabilities
Delivery & Pickup
Delivery options, tracking, and delivery policies
File Requirements
File formats, resolution, and design guidelines
Turnaround Times
Production times and rush order options
Technical Support
Help with website issues and account management
Popular Articles
View AllWhat file formats do you accept?
File Requirements
Standard turnaround times for different products
Turnaround Times
How delivery costs are calculated
Delivery & Pickup
Available payment methods
Payment & Billing
Understanding bleed and margin requirements
File Requirements
Frequently Asked Questions
View AllHow do I track my order?
You can track your order by logging into your account and visiting the 'My Orders' section. Alternatively, you can use the tracking number provided in your delivery confirmation email.
What if I'm not satisfied with my print quality?
We stand behind our quality guarantee. If you're not completely satisfied with your order, please contact our customer service team within 7 days of receiving your order, and we'll work to make it right.
Can I cancel or modify my order?
Orders can be cancelled or modified within 1 hour of placement. After that, your order may have entered production and cannot be changed. Please contact customer service immediately if you need to make changes.
Do you offer rush delivery options?
Yes, we offer rush production and expedited delivery options at checkout for most products. Rush fees vary depending on the product and delivery timeframe needed.
Video Tutorials
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How to set up your print files correctly
Complete guide to the ordering process
Color management for perfect prints
Still need help?
Our customer support team is available Monday to Friday, 8:30 AM to 6:00 PM. We're here to help with any questions or issues you might have.